The Customer Implementation Framework (CIF) defines the methodology and tools that will be used throughout an implementation. This is Info-Sys’ repetitive approach that is used as guidelines for all Implementation projects.

Throughout the CIF the following tools and documents will be defined and agreed upon:

• Statement of work (SOW)
• Infosys Enterprise Standard Solution
• Business Requirements & Gap analysis Document
• Business Operation Framework
• Roles and Responsibilities
• Assumptions
• Implementation Framework
  • Discovery
  • Planning
  • Implementation
    • Development
    • Customizations
    • Environments
    • Integration
    • Training
    • Acceptance Testing
  • Post Implementation

• Global Acceptance Process
• Project Acceptance Criteria
• Standard Deliverables Definition
• Key project milestones & deliverables
• Activities Scope
• Project Organization
• Projects Monitoring and Control
  • Status meetings
  • Communications
  • Escalations
  • Change Management process
  • Change log
  • Issues Log